Refund and Return Policy
We strive to ensure customer satisfaction and offer a hassle-free return and refund process. Below are the details of our policy:
Timeframe for requesting returns:
You can request a return within 10 days of purchase.
Eligibility Criteria:
- The product must be unused, undamaged, and in its original packaging with all tags intact.
- Certain items, such as personalized or perishable goods, may not be eligible for returns.
Refund process and timeline:
- Once we receive and inspect the returned item, a refund will be initiated.
- Refunds will be processed to your original payment method within 7-10 business days.
How to Initiate a Return or Refund:
- Contact our Customer Support team via email info@myanimal.in or contact on +91 9667229080 .
- Provide your order number, reason for the return, and any supporting details (e.g., photos for defective products).
- Our team will provide you with a return authorization number and further instructions, including a return shipping label if applicable.
Exchanges:
- If you’d prefer to exchange the product instead of requesting a refund, our team will guide you through the exchange process (Based on stock availability).
Non-Refundable Scenarios:
Returns or refunds may not be processed in the following cases:
- Products returned without prior authorization.
- Items damaged due to customer misuse, mishandling, or accidents.
- Partial returns of bundled products or promotional offers.
Contact Us:
MyAnimal Store: Satnam Nagar, Ring Road No 1 Opposite Krishna Tyres Telibandha, Raipur, Chhattisgarh, 492001.
Email: info@myanimal.in
Phone / Whatsapp: +91 9667229080
“MyAnimal” is a trademark of ANICREST VETERINARIAN PVT LTD.
“Thank you for choosing MyAnimal Portal! We hope you have a great experience on our platform.”
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