Shipping Policy

At MyAnimal Portal, we aim to deliver your orders promptly and securely. Below are the details of our shipping process to ensure a smooth shopping experience for our customers:

Shipping Methods Offered:

We provide various shipping options to meet your needs:

Standard Shipping: Reliable and economical delivery option for most locations.
Express Shipping: Fast delivery service for urgent orders (applicable for certain locations).
International Shipping: Available for customers outside India.

Estimated Delivery Times:

Delivery times may vary depending on your location and chosen shipping method:

Within India:
- Standard Shipping: 5-7 business days
- Express Shipping: 1-3 business days
International Orders: Delivery typically takes 10-15 business days, depending on the destination country and customs clearance.

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather, holidays, or carrier delays.

Shipping Charges:

Our shipping charges are transparent and depend on the order size, location, and selected shipping method:

Standard Shipping: Free for orders above ₹ 500. A flat fee of ₹ 60 applies to orders below this amount.
Express Shipping: Additional charges starting at ₹ 200, calculated at checkout.
International Shipping: Charges vary based on weight, dimensions, and destination. The exact cost will be displayed during checkout.

Handling Times:

Orders are typically processed and shipped within 1-2 business days of payment confirmation.
For customized or pre-order items, handling times may extend to 3-5 business days.

Tracking Your Order:

Once your order is shipped, you will receive a confirmation email with the tracking details. Use the provided link to track your shipment in real time.

Delivery Address Requirements:

Please ensure your delivery address is accurate and complete, including landmarks if necessary.
We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Undelivered or Returned Packages:

If a package is returned to us due to an incorrect address or failed delivery attempt:

We will notify you and arrange for reshipment (additional shipping charges may apply).
If the package is not claimed or reshipped, a refund will be issued for the product cost (excluding shipping fees).

International Shipping and Customs:

International customers are responsible for any customs duties, taxes, or import fees that may apply.
Delivery times may be extended due to customs clearance procedures.